PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform.
We are on a mission to help entrepreneurs across Africa build more customer-centric businesses. With our business phone systems, entrepreneurs, no matter the size of their business, can handle customer communication like global brands. We are recruiting to fill the position below:
Job Title: Customer Support Specialist
Location: Lagos
Job type: Full time
Job Overview:
We are seeking a Customer Support Specialist to join our growing team. As a Customer Support Associate, you will play a crucial role in ensuring customer satisfaction by providing timely and effective technical support. The ideal candidate would respond to enquires and issues, provide timely solutions, and deliver a high level of customer service to ensure client satisfaction.
This role requires strong problem-solving skills, excellent communication abilities, and a solid understanding of our systems and products. Key Responsibilities Provide first-level technical support to customers via phone calls, email and chat, Identify and resolve customer issues efficiently, ensuring a positive customer experience.
Conduct product demos and walk-through sessions to assist customers in understanding our products. Escalate complex issues to higher-level technical teams when necessary. Collaborate with product engineering to improve product usability and address recurring technical issues. Ensure timely resolution of issues in accordance with service level agreements(SLA).
Maintain a deep understanding of our products and services to assist customers effectively. Collaborate with team members to share knowledge and improve overall service quality. Work flexible shifts, including nights, to ensure 24/7 availability of customer support.
Requirements Candidates should possess a Bachelor’s Degree in Information Technology, Computer Science, or a related field (or equivalent experience). At least One year experience in a technical support or customer support role. Familiarity with CRMs and ticketing systems.
Strong communication and interpersonal skills. Excellent problem-solving skills and attention to detail. Flexibility to work in a shift-based environment. Benefits Competitive salary and benefits package.
Opportunity to work in a fast-paced, innovative startup environment. Career growth and development opportunities. Collaborative and supportive team culture.
Application Closing Date: Not Specified.
How to Apply Interested and qualified candidates should: Click here to apply online
For more job offers, kindly click here to apply
Join our whatsapp group for latest job offers.
